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Managed Services Plans

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Adopt Complex Technologies With Confidence

Constor Solutions are an experienced award-winning IT consultancy services organisation specialising in data centre transformation solutions. Our in-house certified consultants are experts in IT infrastructure technology which enable our customers to operate at the forefront of a digital world.

Constor offer enterprise class hardware and software defined solutions combined with professional services capabilities to deliver fully integrated platforms to our clients in the corporate, enterprise and public sector.

We are focused on creating long-term customer relationships supported by our highly-skilled team based across our offices in London and Hyderabad. The business is technically led, with solution architects who deliver infrastructure design, configuration implementation professional and managed services. Constor are able to offer support 24 hours a day, 7 days a week, 365 days a year

Your choice of managed service level:

	Constor Basic Just the essentials	Constor Advanced Management of business-critical systems	Constor Premium Peace of mind as a service
Server – Services
Server monitoring
Operating system support (Windows)
Virtualisation (Hyper-V, VMware, AHV)
Operating system upgrades
Emergency patching
Server updating and hardening
Performance optimisation
Virtualisation (Hyper-V, VMware, AHV)
Configuration & change management
Capacity trending & forecast reporting
Capacity planning to support budgeting & acquisition efforts
Alert monitoring and reporting
Vendor call management
Named contact
SLA	9×5 Monday – Friday 6 hours Reponse time	9×5 Monday – Friday 4 hours Reponse time	24×7 Monday – Friday 2 hours Reponse time
Storage – Services
Configuration & change management
Storage provisioning
Performance monitoring, management & tuning
Capacity trending & forecast reporting
Capacity planning to support budgeting & acquisition efforts
FC SAN zoning & administration
SAN storage array upgrades
SAN switch upgrades
Hybrid options to provide on-site administration
Alert monitoring and reporting
Vendor call management
Named contact
SLA	9×5 Monday – Friday 6 hours Reponse time	9×5 Monday – Friday 4 hours Reponse time	24×7 Monday – Friday 2 hours Reponse time
Backup & DR – Services
Backup solutions setup
Backup management
FC SAN zoning & administration
Backup software upgrade
Backup restore
Alert monitoring and reporting
Disaster recovery
Vendor call management
Named contact
SLA	9×5 Monday – Friday 6 hours Reponse time	9×5 Monday – Friday 4 hours Reponse time	24×7 Monday – Friday 2 hours Reponse time
Cloud – Services
Private and hybrid cloud infrastructure design and integration
Private, public and hybrid cloud infrastructure administration,maintenance,security audit and support
Utilisation reports
Self-Service portal
Vendor call management
Named contact
SLA	9×5 Monday – Friday 6 hours Reponse time	9×5 Monday – Friday 4 hours Reponse time	24×7 Monday – Friday 2 hours Reponse time
Network & Security – Services
Failover network policy configuration
Internet access and remote access configuration
LAN and VPN integration, maintenance and support
Network discovery, monitoring and performance analysis
Vendor call management
Named contact
SLA	9×5 Monday – Friday 6 hours Reponse time	9×5 Monday – Friday 4 hours Reponse time	24×7 Monday – Friday 2 hours Reponse time
Software – Services
Implementation and management of MS products (Active Directory, Exchange, SharePoint)
SLA	9×5 Monday – Friday 6 hours Reponse time	9×5 Monday – Friday 4 hours Reponse time	24×7 Monday – Friday 2 hours Reponse time
Assessment
Infrastructure assesement		2 per year	4 per year

Our background and technical knowledge qualifies us to recommend the most appropriate technology driven outcome to suit your business needs. Customers on our managed service platform receive support for the entire solution and our professional consultants work in conjunction with vendors support agreements to ensure availability of the infrastructure and the ongoing competitiveness of your business

Download Managed Services Plan